Privacy Policy

Welcome to Captivate Bio™ a company located in the United States (“Captivate”, “CB” or “we”, “our”, or “us”). This Privacy Policy (the “policy”) describes the ways in which CB collects, uses, discloses, and otherwise manages personal information in connection with the captivatebio.com website (the “website”) and through other interactions we may have with you.

By giving your personal information to us, which includes information furnished during website registration, new account creation, online ordering or other forms like live chat, surveys, product reviews, sample requests,  and email opt-ins, you agree and consent that we may collect and use such personal information and other information in accordance with the terms and conditions of this Privacy Policy.  If you do not consent, please do not use this website.

What information we collect

Information you give us. When you register for an account on this website, you will be asked to provide personally identifying contact information such as: name, organization, address, phone number, e-mail address, fax number and other information. Transactions such as product purchases over this website, is maintained in our databases in the same or similar manner as such information is maintained for transactions which are done by telephone, email, and fax.

Information automatically collected. We use technology to automatically collect other information about you when you visit our website. This information helps our online website work correctly and supports our marketing and analytics efforts. This information includes, and is not limited to, device type, browser information, operating system information, device information, IP address, mobile device identifier, software version, phone model, phone operating system, carrier information, geo-location, the date, time, length of stay, referring website and specific pages accessed and other actions you take on our website.

Information collected from other sources. We receive information about you from other sources to help us correct or supplement our records, improve the quality of our service to you and prevent or detect fraud. Such sources may include information collected from payment processors, tradeshow events, conferences, and shipping carriers. We may use this information consistent with this Privacy Policy.

How we use your information

We use, process, and disclose the information we collect about you for our business purposes, including:

  • Fulfilling orders and responding to your questions and requests. 
  • Sending communications about your account.
  • Improving our products and services. 
  • Improving customer support and marketing communications. 
  • Promoting our products or services.

What information we disclose

We may share information about you with third parties in order to conduct our business; when legally required; or with your consent; including:

Affiliates. We may share your information with our affiliates for business, operational, promotional, marketing or other purposes consistent with this Privacy Policy.

Service Providers. We may disclose the information collected about you to our third-party contractors and partners relating to their performing services or other activities in support of our businesses, or their completing or confirming on our behalf a transaction or series of transactions that you conduct with us. Examples include third parties which may fulfill orders, deliver packages, send postal mail and/or email, analyze data, provide marketing research and assistance, process credit card payments and provide customer service. These third parties are restricted from using information that identifies you (excluding any information that is aggregated or otherwise reasonably de-identified) in any way other than to provide services for us.

Other Third Parties. We may disclose the information collected about you to other third parties in connection with our marketing efforts.

Linked websites

Our website may contain links to third-party (“external”) websites, and, occasionally, we may purchase space on a social media or other third-party site, such as social media sites, to provide information about our Company, our products, or other offerings. CB does not endorse or make any representations or warranties for the accuracy of content located on linked external websites and we are not responsible for any linked external website’s privacy policies, content, products, data collection procedures, materials, software, business activities, etc. We encourage you to read and review the website and other policies of those organizations.

How to update information

You may correct or update information collected about you through our services by contacting us at the email address noted at the end of this Privacy Policy below, or by editing your information and preferences on the "Your Account" and "Profile and Password" pages. Following receipt of a request from you, we will take reasonable steps to update or correct your information.

Governing law

By choosing to visit our website, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the laws of the Commonwealth of Massachusetts.

International data transfers

Captivate Bio is headquartered in the United States and your personal information may be transferred to the United States or other locations outside of your state, province, country or other governmental jurisdiction where privacy laws may not be as protective as those in your jurisdiction. By using the website, you agree to the transfer of information to jurisdictions outside of your jurisdiction of residence.

Updates to this policy

This policy is subject to revisions and we will notify you by prominently posting notice of the changes on the website and updating the effective date of the policy below.

Questions and concerns

If you have any questions about this policy or our website, please contact us at the following address or email us at orders@captivatebio.com.

Captivate Bio, LLC, PO Box 209, 285 Berlin Turnpike, Berlin, CT 06037, USA

Last updated: September 2020